/tɔːk/ · noun The force that creates movement.
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Terms

Last updated 23 October 2026. Plain-English terms for Torq subscriptions and services, provided by Patrick McCrudden trading as Torq Agency (ABN 43390245021), Sydney, Australia.

1. What you're buying

Lead Recovery is a subscription. When a call to your business goes unanswered and is forwarded to your Torq number, Torq sends the caller a text message from that number and sends you an alert. You set up call forwarding on your own phone; Torq gives you the code.

Workflow Review is a one-off service: one online session about one workflow and a written plan.

2. Prices and GST

  • Lead Recovery costs $49 to set up, which includes your first month from successful activation, then $22 a month.
  • All prices are in Australian dollars and no GST is charged. You'll receive an ordinary invoice for each payment.
  • We'll give you at least 30 days' notice by email before any price change applies to you.

3. Billing and cancelling

  • A$49 is charged at Stripe Checkout. The first A$22 recurring charge is one Sydney calendar month after successful activation. We show the actual billing date in your account. Your subscription then renews monthly until you cancel.
  • You can cancel any time from your account or by emailing hello@torqagency.com.au. For ordinary subscription cancellation, the service keeps running until the end of the month you've paid for. A guarantee cancellation disables the service and cancels the subscription as part of your refund request.
  • You can request a full A$49 refund in your account before activation or during the guarantee below. After the guarantee, we don't refund part-months except under applicable consumer rights.
  • When you cancel, switch off call forwarding on your phone so missed calls go back to your voicemail. We'll send you the code.

4. 30-day money-back on setup

Cancel before activation for a full A$49 refund, or within 30 days after Patrick notifies you that your number is approved and provisioned and your guarantee clock has started. Request cancellation and a refund in your account or email hello@torqagency.com.au. The guarantee clock is separate from payment and successful activation; your account shows its start and end once Patrick has sent that notice. We refund the full A$49 upfront payment, disable the service and cancel any subscription. Bank processing can take time.

5. Your Torq number

We arrange and manage a dedicated Australian mobile number for your business while you're subscribed. Telnyx requires the actual end user's identity and registration details before approval, including name, date of birth, business details, Australian address and recent proof of address, an identity check and the number of other activated prepaid mobile services where required. We explain the current provider requirements before you submit documents. Approval can take several days; we do not promise an instant or fixed activation date. If we cannot activate your service, you can cancel before activation for a full A$49 refund. Your included service month starts after successful activation. After you cancel we hold it for a period before reusing it, so calls forwarded by mistake don't reach someone else.

6. Using it properly

  • Use Lead Recovery only to reply to people who have called your business, in line with the Spam Act 2003 and your other legal obligations.
  • Keep your business name accurate. It's included in every text so callers know who's messaging them.
  • Every text includes "Reply STOP to opt out". We stop texting anyone who opts out.
  • Your phone carrier may charge for forwarded calls. Those charges are between you and your carrier.
  • Fair use: Lead Recovery includes up to 150 text-backs a month. If you regularly need more, we'll talk to you about it first.

7. What we can and can't promise

We work to keep the service running, but it depends on phone networks and providers we don't control, so we can't guarantee that every call will be forwarded or every text delivered. We can't guarantee that callers will reply or book.

8. Your rights under Australian Consumer Law

Nothing in these terms limits rights you have under the Australian Consumer Law that can't be excluded. Otherwise, our total liability to you is limited to the amount you paid us in the three months before the claim.

9. Privacy

We handle callers' numbers and messages only to run the service for you. See our privacy policy.

10. Changes and contact

We may update these terms and will email you about material changes. These terms are governed by the laws of New South Wales. Questions: hello@torqagency.com.au.